Dhallinta safarka ah waxay doorbidaan farriinta markay ballansanayaan safarka safarka kadib

• 66% waxay jeclaan lahaayeen in shirkadooda diyaaradeed, hoteel, ama shirkada safarka ay kujiraan xiriirada taleefankooda, kuna boodaan 81% kuwa 18 ilaa 23
• 58% waxay jeclaan lahaayeen inay toos u helaan shirkadooda diyaaradeed, hoteel, ama shirkada safarka ee baraha bulshada, iyadoo kuwa 18 ilaa 23 ay soo dagayaan 68%
• 66% waxay jeclaan lahaayeen ikhtiyaarka ah inay fariin u diraan markay tagayaan duulimaadkooda, hoteelkooda, ama websaydhka shirkadda socdaalka, iyagoo gaaraya 76% kuwa 18 ilaa 23

Daraasad lagu sameeyay 2,000 oo Mareykan ah ayaa lagu ogaaday in ku dhowaad saddex meelood meel macaamiisha (73%) ay doorbidaan farriimaha wicitaanada marka la sameynayo diyaarad, hoteel, ama boos celin kale oo la xiriirta safarka. Carruurta da'doodu u dhexeyso 18 illaa 23 sano, tiradaasi waxay gaaraysaa heer sare 90%. Marka loo eego sahankii Abriil 2021, xulashooyinka farriimaha - oo ay ku jiraan SMS, WhatsApp, Barnaamijka Ganacsiga Apple, Facebook Rasuulka, iyo websaydhada caanka ah iyo barnaamijyada - waxaa loo arkaa inay yihiin hab ku habboon, hab doorbid leh oo loogu talagalay socotada si ay ula macaamilaan sumadaha safarka ay jecel yihiin. 

Ku dhowaad in badan (71%) ayaa ku qanacsan in shirkadoodu diyaaradeed, hoteel, ama shirkad safar ay la soo xiriiraan oo ay si toos ah farriin ugu diraan, gaar ahaan haddii heshiisyo ama casriyeyn la bixiyo. Tiradani waxay sii kordheysaa ilaa 80% inta udhaxeysa 18- ilaa 23-sano jirka, iyagoo hoosta ka xarriiqaya faa iidada ay leeyihiin noocyada bixiya farriinta dadkan aadka loo jecelyahay isla markaana gaarsiiya nooca adeegyada ka caawin doona mustaqbalka caddeynta warshadaha safarka. Natiijooyinka dheeriga ah ee sahanka waxaa kamid ah:

• 66% waxay jeclaan lahaayeen in shirkadooda diyaaradeed, hoteel, ama shirkada safarka ay kujiraan xiriirada taleefankooda, kuna boodaan 81% kuwa 18 ilaa 23
• 58% waxay jeclaan lahaayeen inay toos u helaan shirkadooda diyaaradeed, hoteel, ama shirkada safarka ee baraha bulshada, iyadoo kuwa 18 ilaa 23 ay soo dagayaan 68%
• 66% waxay jeclaan lahaayeen ikhtiyaarka ah inay fariin u diraan markay tagayaan duulimaadkooda, hoteelkooda, ama websaydhka shirkadda socdaalka, iyagoo gaaraya 76% kuwa 18 ilaa 23

Delta ayaa hogaamineysa habka khibradaha fariinta loogu talagalay dadka safarka ah iyadoo awood u siineysa inay wadahadal la bilaabaan Delta si toos ah Apple Business Chat, SMS, barnaamijka Fly Delta, leexashada IVR, iyo xitaa lambarrada QR ee ku dhex jira garoomada diyaaradaha. Wadahadalladani waxay macaamiisha u oggolaanayaan inay si dhakhso leh oo fudud ula hawl galaan shirkadda diyaaradaha. Delta sidoo kale waxay isticmaashaa awoodda wadahadalka AI si ay u taageeraan wakiilladooda ayna u caawiyaan macaamiil badan oo ka dhakhso badan sidii hore, iyo sidoo kale awooddeeda lacag bixinta ee farriinta ah si ay uga caawiso macaamiisha buugaagta safarka iyo inay iibsadaan iyagoo aan weligood wadahadalka ka tegin.

Delta waxay qabatay 2.45 milyan oo wadahadal ah oo ku saabsan Wadahadalka Cloud ee 2020, iyada oo 925,000 wada hadal ay caawisay AI. Wadahadalladaas AI-abaabulay, 37% waxaa si buuxda gacanta ugu hayey isku-darka bot-yada la dhisay iyo wadahadalka AI. Dhibcaha ku qanacsanaanta macaamiisha waayo-aragnimadan ayaa aad u sarreeyay (92 CSAT). Delta sidoo kale waxay qorsheyneysaa inay adeegsato dariiqa wada hadalka si ay ula macaamisho macaamiisha Facebook Messenger iyo Twitter DMs.

Iyadoo 90% dhalinyarada Mareykanku ay soo sheegaan waxay doorbidaan inay fariin u diraan shirkadaha socdaalka, waxaa iska cad in mustaqbalka safarka ay ku xoog badnaan doonaan noocyo qaadanaya oo cabirinaya khibradaha fariimaha ee iibka, suuqgeynta, iyo daryeelka macaamiisha.